1. Acceptance of Terms
These Terms and Conditions ("Terms") constitute a binding legal agreement between you and QGenx regarding your use of our enterprise software solutions and services.
🤝 Agreement
By accessing or using QGenx services, you agree to these Terms. If you disagree with any part, you must not use our services.
User Requirements:
- Must be 18+ years old or age of majority in your jurisdiction
- Have legal authority to enter this agreement
- Authorized to bind your organization (if applicable)
- Comply with all applicable laws and regulations
2. QGenx Services
QGenx provides enterprise software solutions designed to optimize business operations:
| Service | Description | Key Features |
|---|---|---|
| POS Systems | Point of Sale Solutions | Transaction processing, inventory management, reporting |
| ERP Solutions | Enterprise Resource Planning | Financial management, supply chain, HR, business intelligence |
| Master Data Management | Data Integration & Governance | Data cleansing, quality management, reference data |
| Business Intelligence | Analytics & Dashboards | Real-time dashboards, predictive analytics, reporting |
Service License: Subject to compliance with these Terms and payment of fees, QGenx grants you a non-exclusive, non-transferable license to use our services.
3. User Accounts & Responsibilities
Account Security: You are responsible for:
- Maintaining confidentiality of login credentials
- All activities under your account
- Promptly reporting unauthorized access
- Ensuring account information accuracy
User Management: For enterprise accounts, you must:
- Ensure authorized users comply with these Terms
- Implement appropriate access controls
- Monitor user activities and permissions
- Take responsibility for all user actions
🔒 Security Best Practices
Use strong passwords, enable multi-factor authentication, and regularly review user access. Report security incidents immediately to maintain service integrity.
4. Acceptable Use Policy
You agree to use QGenx services lawfully and responsibly. Prohibited activities include:
🚫 Prohibited Activities
- Violating laws or regulations
- Uploading malicious code or viruses
- Attempting unauthorized system access
- Interfering with service operations
- Reverse engineering or extracting source code
- Using services for competitive analysis
- Sharing or sublicensing account access
- Exceeding usage limits or circumventing restrictions
Content Standards: All user content must comply with applicable laws, respect intellectual property rights, and not contain harmful or inappropriate material.
Enforcement: We reserve the right to investigate violations and suspend or terminate access for policy breaches.
5. Payment Terms
Access to QGenx services requires payment of subscription fees based on your selected plan.
| Payment Aspect | Terms |
|---|---|
| Billing Cycle | Monthly or Annual (billed in advance) |
| Payment Methods | Credit Card, ACH, Wire Transfer |
| Late Payments | 1.5% monthly interest, service suspension after 30 days |
| Refunds | Pro-rated for early termination (no partial month refunds) |
| Price Changes | 30-day advance notice, option to cancel |
Additional Charges: Overage fees, premium features, and professional services are billed separately. You're responsible for all applicable taxes.
6. Intellectual Property
QGenx Ownership: All services, software, content, and materials are owned by QGenx and protected by intellectual property laws.
Your Content: You retain ownership of your data. By using our services, you grant us:
- Limited license to host, store, and process your content
- Permission to create backups for service continuity
- Right to use anonymized data for service improvement
🛡️ Rights Protection
We respect intellectual property rights. If you believe content infringes your rights, contact us immediately for investigation and resolution.
Feedback: Any suggestions or feedback you provide becomes QGenx property and may be used without compensation.
7. Data & Privacy
Your privacy is important to us. Our data practices are governed by our Privacy Policy.
Data Protection:
- Industry-standard encryption and security measures
- GDPR, CCPA, and global privacy regulation compliance
- Regular security audits and certifications
- Incident response and breach notification procedures
Data Processing: We process your data only as necessary to provide services, maintain security, and comply with legal obligations.
8. Service Availability
We strive to maintain high service availability with the following commitments:
| Service Tier | Uptime Target | Support Response |
|---|---|---|
| Essential | 99.5% | 4 hours (business hours) |
| Professional | 99.9% | 1 hour (24/7) |
| Enterprise | 99.95% | 30 minutes (24/7 priority) |
Maintenance: Scheduled maintenance with advance notice. Critical security updates may be applied immediately.
9. Limitation of Liability
⚠️ LIABILITY LIMITATION
TO THE MAXIMUM EXTENT PERMITTED BY LAW, QGENX SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR DATA LOSS.
Damage Cap: Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim or $10,000, whichever is greater.
Service Disclaimer: Services are provided "AS IS" without warranties. We disclaim all warranties of merchantability, fitness for purpose, and non-infringement.
Exceptions: Limitations don't apply to death/injury from negligence, fraud, or liability that cannot be excluded by law.
10. Termination
Termination by You: Cancel anytime with written notice or through your account dashboard.
Termination by QGenx: We may terminate for:
- Material breach of Terms
- Non-payment after 30 days notice
- Violation of Acceptable Use Policy
- Suspected fraudulent activity
Effect of Termination:
- Immediate cessation of service access
- 30-day data export period
- Data deletion after retention period
- Outstanding fees become due immediately
11. Governing Law & Disputes
Governing Law: These Terms are governed by California state law, without regard to conflict of law principles.
Jurisdiction: Disputes shall be resolved in San Francisco County, California courts. You consent to this jurisdiction.
Dispute Resolution: Before litigation, parties must attempt:
- Good faith direct negotiation
- Non-binding mediation
- Binding arbitration (for disputes over $50,000)
Class Action Waiver: You waive rights to participate in class actions. Disputes must be resolved individually.
12. Contact Information
For questions about these Terms or legal matters, contact our legal department:
QGenx Legal Department
We're here to address your legal questions and contract matters.
San Francisco, CA 94107
Legal: 5 days
Urgent: 24 hours